Business Skills & Management


Business sense, customer focus, personal effectiveness and management skills are important contributions that employees can make to their companies & should be developed to their full potential in order for a manager or the organisation to be successful.


One of the biggest skill shortages in many sectors is the people management & leadership skills in first line supervisory & duty management. Many team leaders & managers that fill these positions have been promoted from within due to their experience within the business.  However they could benefit from development in their soft skills, personal skills & management skills which will help grow them into future leaders within your company.


Our Courses:

·        Customer Service Level 2 & Level 3

·        Business Administration Level 2 & Level 3

·        Team Leader Level 2 & Level 3

·        Operations Manager Level 5

ELA's team of trainers have management backgrounds in all the sectors we deliver in so no organisation is better placed to deliver business skills & work with you to develop your junior managers & future leaders.

These programmes assist retention and provide a pathway for experienced workers, while improving supervisory, management and leadership skills

ELA use mobile, subject-specialist trainers to deliver all training & assessment in the workplace, while striving to be adaptable & flexibleto individual learner & employer needs to minimise the disruption to your business.