Elevate Your Career

Level 3 Digital Support Technician

Duration: 12 - 16 Months

Workshops: Half-day, Weekly

Secure your place today

Realise your full potential with ELA – the trusted provider of high-quality apprenticeships in business, digital, and professional services. 


From entry-level staff to future IT leaders, our nationally recognised apprenticeships and short courses help you enhance your skills, build your confidence, and progress faster in your career.

Enrol Now: Level 3 - Digital Support Technician Apprenticeship

Start your journey towards a rewarding career in IT and digital services with the Level 3 Digital Support Technician Apprenticeship. A nationally recognised qualification designed for those in junior IT support, service desk, or digital helpdesk roles. 

 

Whether you’re supporting colleagues, troubleshooting IT issues, or helping users across digital platforms, this apprenticeship equips you with the technical knowledge, problem-solving skills, and confidence needed to thrive in today’s digital workplace. 

As a Digital Support Technician, you will:


  • Monitor and maintain digital systems, providing essential frontline support.
  • Troubleshoot IT issues and deliver effective solutions to users.
  • Apply knowledge of security protocols, compliance, and data protection.
  • Support users across platforms such as Microsoft 365 and Google Workspace.
  • Communicate technical issues clearly, boosting user satisfaction and digital confidence.
  • Build a strong foundation for progression into advanced IT support, infrastructure, or digital project roles.


Take the next step in your IT career—enrol today and gain the skills to support, secure, and streamline digital systems.

Limited Spaces Available - Apply Today!

Course Highlights - What You'll Gain

01

Level 3 Digital Support Technician Apprenticeship Standard

02

Practical experience supporting IT systems, devices, and digital platforms

03

Knowledge of cybersecurity basics, compliance, and managing digital risks

04

Skills in user support, troubleshooting, and communication across teams

05

Pathways into advanced IT, digital services, or infrastructure roles

06

Industry-recognised digital credentials, including Microsoft Office Specialist (MOS) certification (where applicable)

Why Choose ELA for Your Business Training?

Develop Digital Skills with Confidence
Gain the tools and knowledge to monitor, maintain, and troubleshoot digital systems, supporting both internal teams and external users with professionalism.


Document being examined with a magnifying glass.

Aligned with Industry Needs
Our apprenticeship follows the Level 3 Digital Support Technician Standard and aligns with the needs of employers across public services, education, and private sector organisations.

Three arrows pointing in different directions, indicating choices or branching paths.

Learning That Fits Around You
With flexible online delivery and rolling enrolment, you can start when it suits you—learning while working without putting your career on pause.

Handshake graphic, representing an agreement or partnership.

We Build Professionals, Not Just Qualifications
At ELA, we focus on more than certificates. We develop confident digital professionals who combine technical skills with strong communication and problem-solving abilities.

Black man with lanyard works on computer in modern office.

Delivery and Assessment



Training That Works For You

  • Blended Learning Model

    A mix of online workshops, virtual coaching, and workplace-based assessments designed to fit your schedule and support real-world practice.

  • Digital Skills Focus

    You’ll gain core knowledge in IT troubleshooting, monitoring digital systems, understanding security essentials, working with cloud platforms such as Microsoft 365 and Google Workspace, and providing reliable user support.

  • Dedicated Personal Tutor

    Receive one-to-one support through monthly virtual tutorials, tailored feedback via an e-portfolio system, and access to group workshops and rich online learning resources.

  • Collaborative Employer Engagement

    We work closely with your employer to ensure training supports workplace goals and provides mentoring opportunities throughout your journey.

  • Tailored Learning Paths

    Choose your specialism:

    • Digital Applications Technician (DAT): Support internal teams, improve productivity tools, and act as a digital champion.
    • Digital Service Technician (DST): Help external users access digital services, resolve issues, and coach them through platforms.

  • Key Learning Modules

    • IT troubleshooting and user support
    • Monitoring and maintaining digital systems
    • Cybersecurity basics and data protection
    • Supporting Microsoft 365, Google Workspace, and cloud tools
    • Effective technical communication
    • Digital applications and productivity tools
    • Work-based project development
    • End Point Assessment preparation


Don't Delay - Limited Spaces Available!

Take the next step in your digital career and become a qualified, confident Digital Support Technician.

Enrolment is open NOW – apply today to secure your place and start making an impact in IT and digital services!


📞Contact us today to book your free consultation or enrol instantly.

✅ Flexible start dates | Online training | Nationally recognised apprenticeship