Elevate Your Career

Level 3 Information Communication Technician

Duration: 13 - 15 Months

Workshops: Half-day, Weekly

Secure your place today

Realise your full potential with ELA – the trusted provider of high-quality apprenticeships in business, digital, and professional services. 


From entry-level staff to future IT specialists, our nationally recognised apprenticeships and short courses help you develop in-demand skills, build confidence, and progress faster in your career.

Enrol Now: Level 3 - Information Communication Technician Apprenticeship

Begin your journey towards a rewarding career in IT support and infrastructure with the Level 3 Information Communication Technician Apprenticeship. A nationally recognised qualification designed for those starting in technical support, networks, and digital communications. 


Whether you’re troubleshooting issues, maintaining secure systems, or helping colleagues stay connected, this apprenticeship equips you with the technical knowledge, practical skills, and confidence needed to thrive in today’s digital workplace.


As an Information Communication Technician, you will:


  • Install, configure, and maintain software, hardware, and operating systems.
  • Monitor and maintain networks, troubleshooting connectivity and performance issues as they arise.
  • Apply secure working practices and understand threats to systems, data, and users.
  • Provide responsive support through helpdesk systems, digital platforms, or in person.
  • Communicate technical solutions clearly through professional documentation and easy-to-follow user guidance.
  • Build the foundation for progression into cyber security, network engineering, cloud services, or advanced IT support roles.


Take the next step towards building your IT career—enrol today and gain the skills to keep organisations connected, supported, and secure.

Limited Spaces Available - Apply Today!

Course Highlights - What You'll Gain

01

Level 3 Information Communication Technician Apprenticeship Standard

02

Hands-on experience in maintaining IT systems, networks, and digital communications

03

Knowledge of secure working practices, compliance, and risk management

04

Strong skills in troubleshooting, problem-solving, and professional communication

05

Transferable skills to progress into specialist or advanced IT roles

06

Opportunity to achieve industry-recognised credentials such as CompTIA or Microsoft

Why Choose ELA for Your Business Training?

Develop Technical Skills with Confidence
Gain practical tools and knowledge to install, support, and maintain IT infrastructure while helping colleagues and users work seamlessly.


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Aligned with Industry Needs
Our apprenticeship follows the Level 3 Information Communication Technician Standard and supports the needs of employers across public services, education, and private sector organisations.

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Learning That Fits Around You
With fully remote delivery and rolling enrolment, you can start when it suits you—building your IT skills while continuing to work.

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We Build Professionals, Not Just Qualifications
At ELA, we go beyond certificates. We prepare confident ICT professionals with the technical expertise and communication skills to make a lasting impact in any workplace.

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Delivery and Assessment



Training That Works For You

  • Blended Learning Model

    A flexible mix of online workshops, one-to-one coaching, and workplace-based assessments designed to fit around your schedule and support real-world application.

  • Digital & Network Skills Focus

    You’ll gain core knowledge in IT troubleshooting, operating systems, digital communications, network support, and secure working practices.

  • Dedicated Personal Tutor

    Receive one-to-one support through monthly virtual tutorials, tailored feedback via an e-portfolio system, and access to group workshops and rich online learning resources.

  • Collaborative Employer Engagement

    We work closely with employers to ensure training supports workplace needs, building strong and practical learning outcomes.

  • Tailored Learning Paths

    Your training reflects your role and experience—whether you’re starting on the helpdesk or already supporting internal IT systems.

  • Key Learning Modules

    • Installing and configuring hardware, software, and operating systems
    • Supporting internal networks and troubleshooting connectivity issues
    • Cybersecurity basics and secure working practices
    • Monitoring and maintaining IT systems and infrastructure
    • Providing responsive helpdesk and user support
    • Clear technical communication and documentation
    • Work-based project development
    • End Point Assessment preparation

Don't Delay - Limited Spaces Available!

Take the next step in your IT journey and become a qualified, confident Information Communication Technician.

Enrolment is open NOW – apply today to secure your place and start building your career in IT and digital services!


📞Contact us today to book your free consultation or enrol instantly.

✅ Flexible start dates | Online training | Nationally recognised qualification