/ / LEVEL 3
Digital Support
Technician
Realise your full potential with ELA – the trusted provider of high-quality training in workforce development,
leadership, and specialist support roles.
½ Day, weekly
Workshops
12-16 Months
Unit duration
Flexible
Start date
Online
Training
// THE OPPORTUNITY
The Course highlights -
what you'll gain.
Unit 1:Level 3 Digital Support Technician Apprenticeship Standard
Unit 2:Practical experience
Practical experience supporting IT systems, devices, and digital platforms.
Unit 3:Knowledge
Knowledge of cybersecurity basics, compliance, and managing digital risk.
Unit 4:Skills in user support
Skills in user support, troubleshooting, and communication across teams.
Unit 5:Pathways
Pathways into advanced IT, digital services, or infrastructure roles.
Unit 6:MOS Certification
Industry-recognised digital credentials, including Microsoft Office Specialist (MOS) certification (where applicable).
// MULTIPLE REASONS
Why choose ELA for your
Business Training?
Develop Digital Skills with Confidence
- Gain the tools and knowledge to monitor, maintain, and troubleshoot digital systems, supporting both internal teams and external users with professionalism.
Aligned with Industry Needs
- Our apprenticeship follows the Level 3 Digital Support Technician Standard and aligns with the needs of employers across public services, education, and private sector organisations.
Learning That Fits Around You
- With flexible online delivery and rolling enrolment, you can start when it suits you—learning while working without putting your career on pause.
We Build Practitioners, Not Just Qualifications
- At ELA, we focus on more than certificates. We develop confident digital professionals who combine technical skills with strong communication and problem-solving abilities.
// FULL PATHWAY
This apprenticeship equips you with the
technical knowledge.
- Monitor and maintain digital systems, providing essential frontline support.
- Troubleshoot IT issues and deliver effective solutions to users.
- Apply knowledge of security protocols, compliance, and data protection.
- Support users across platforms such as Microsoft 365 and Google Workspace.
- Communicate technical issues clearly, boosting user satisfaction and digital confidence.
- Build a strong foundation for progression into advanced IT support, infrastructure, or digital project roles.
// BESPOKE DELIVERY
Delivery & Assessment.
Blended Learning Model
A mix of online workshops, virtual coaching, and workplace-based assessments designed to fit your schedule and support real-world practice.
Digital Skills Focus
You’ll gain core knowledge in IT troubleshooting, monitoring digital systems, understanding security essentials, working with cloud platforms such as Microsoft 365 and Google Workspace, and providing reliable user support.
Dedicated Personal Tutor
Receive one-to-one support through monthly virtual tutorials, tailored feedback via an
e-portfolio system, and access to group workshops and rich online learning resources.
Collaborative Employer Engagement
We work closely with your employer to ensure training supports workplace goals and provides mentoring opportunities throughout your journey.
Tailored Learning Paths
Choose your specialism:
- Digital Applications Technician (DAT): Support internal teams, improve productivity tools, and act as a digital champion.
- Digital Service Technician (DST): Help external users access digital services, resolve issues, and coach them through platforms.
Key Learning Modules
- IT troubleshooting and user support
- Monitoring and maintaining digital systems
- Cybersecurity basics and data protection
- Supporting Microsoft 365, Google Workspace, and cloud tools
- Effective technical communication
- Digital applications and productivity tools
- Work-based project development
- End Point Assessment preparation
Don't delay. Enquire today.
Enrolment is open NOW – apply today to secure your place and start building a stronger,
more capable workforce.