/ / LEVEL 3
Information
Communication
Technician
Realise your full potential with ELA –
the trusted provider of high-quality
training in workforce development,
leadership, and specialist support roles.
+ Levy & Non-levy
30 hrs
Per unit
13-15 mo
Unit duration
90 hrs
Full pathway
Funded
Apprenticeship units
// THE OPPORTUNITY
The Course highlights -
what you'll gain
Unit 1:Level 3 Information Communication Technician Apprenticeship Standard
Unit 2:Hands-on experience
Hands-on experience in maintaining IT systems, networks, and digital communications.
Unit 3:Knowledge
Knowledge of secure working practices, compliance, and risk management.
Unit 4:Strong skills
Strong skills in troubleshooting, problem-solving, and professional communication.
Unit 4:Transferable skills
Transferable skills to progress into specialist or advanced IT roles.
Unit 5:Industry-recognised credentials
Opportunity to achieve industry-recognised credentials such as CompTIA or Microsoft.
// FOUR REASONS
Why choose ELA for your Business Training?
Develop Technical Skills with Confidence
- Gain practical tools and knowledge to install, support, and maintain IT infrastructure while helping colleagues and users work seamlessly.
Aligned with Industry Needs
- Our apprenticeship follows the Level 3 Information Communication Technician Standard and supports the needs of employers across public services, education, and private sector organisations.
Learning That Fits Around You
- With fully remote delivery and rolling enrolment, you can start when it suits you, building your IT skills while continuing to work.
We Build Practitioners, Not Just Qualifications
- At ELA, we go beyond certificates. We prepare confident ICT professionals with the technical expertise and communication skills to make a lasting impact in any workplace.
// FULL PATHWAY
Starting in
technical support, networks,
and digital communications.
// 90 Hours - Full AI Leadership Pathway - Funded
// BESPOKE DELIVERY
Delivery & Assessment.
Training that works for you.
Blended Learning Model
A flexible mix of online workshops, one-to-one coaching, and workplace-based assessments designed to fit around your schedule and support real-world application.
Digital & Network Skills Focus
You’ll gain core knowledge in IT troubleshooting, operating systems, digital communications, network support, and secure working practices.
Dedicated Personal Tutor
Receive one-to-one support through monthly virtual tutorials, tailored feedback via an e-portfolio system, and access to group workshops and rich online learning resources.
Collaborative Employer Engagement
We work closely with employers to ensure training supports workplace needs, building strong and practical learning outcomes.
Tailored Learning
Paths
Your training reflects your role and experience, whether you’re starting on the helpdesk or already supporting internal IT systems.
Key Learning Modules
- Installing and configuring hardware, software, and operating systems
- Supporting internal networks and troubleshooting connectivity issues
- Cybersecurity basics and secure working practices
- Monitoring and maintaining IT systems and infrastructure
- Providing responsive helpdesk and user support
- Clear technical communication and documentation
- Work-based project development
- End Point Assessment preparation
Don't delay. Enquire today.
Enrolment is open NOW – apply today to secure your place and start building a stronger,
more capable workforce.